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FAQ - How can we help you?

In our FAQs, you will find the most important information about ThinkBIC: clearly presented, easy to understand, and straight to the point. Whether it’s about our services, collaboration, or organizational details, you can find quick answers here without having to search for long. And if you still have questions, our team is always available to assist you personally.

Setup and Account
Account Creation & Registration
Can I try planBIC during a trial period?

Yes, you can try planBIC free of charge for 14 days. During the trial period, your project will only be visible to you—collaborative use with other users is not possible.
After the trial period expires, the paid features will no longer be available unless you have taken out a subscription.

To create a new account with planBIC, please proceed as followed or watch our tutorial:

  1. Go to the planBIC platform to register.
  2. Enter the required information, including your name and email address.
  3. Accept the terms and conditions (T&Cs) and our privacy policy.
  4. You will then receive a confirmation email with an activation link (this may take a few minutes).
  5. Click on the link and choose a secure password to complete the registration process.

Your account has now been successfully set up and you can start using planBIC right away.

If you still haven’t received a registration link via email after a certain amount of time, please try the following options one by one:

  1. Check your spam or junk folder: Sometimes registration emails accidentally end up in your spam or junk folder. Check there to see if the email may have been moved there.
  2. Ensure that you have entered the correct email address: Ensure that you have entered the correct email address that you used for registration. Check for typos.
  3. Contact the platform’s customer support: If you cannot find the registration email or if you continue to have problems with registration, please contact our customer support. They are available to help you solve problems and provide assistance with registration.

To log in, you will need your registered email address and the password you chose during registration. Please ensure that you enter both pieces of information correctly in order to successfully access your account. If you encounter any issues during the login process, please refer to the information provided in the question “Why can’t I access my account?”.

If you encounter problems during the login process, the following reasons may be the cause.

  1. Incorrect login information: Make sure you are entering the correct username and password. Check for possible input errors (e.g., upper and lower case letters).
  2. Internet connection: A missing or unstable internet connection may prevent you from accessing your account. Make sure you are connected to the internet and try again.
  3. Account suspension: It is possible that your account has been suspended due to suspicious activity or a violation of the terms of use. Check your emails or notifications from the platform for any indication of a lockout.

If you continue to have problems accessing your account, we recommend contacting our customer support. Our team will be happy to help you troubleshoot the problem and restore access to your account.

There are no specific system requirements for using planBIC. As a web-based software-as-a-service solution, planBIC is accessible directly in your browser and can also be used on tablets. All you need is the latest version of your preferred browser, such as Chrome, Firefox, Edge, or Safari, and an active internet connection.

I forgot my password. How can I request a new password?

If you have forgotten your password, you can easily set a new one:

  1. Go to the planBIC login page.
  2. Click on “Forgot your password?”.
  3. Enter the email address you used to register.
  4. You will receive an email with a link to reset your password. (This may take a few minutes.)
  5. Click on the link and set a new password.

Once you have successfully confirmed your new password, you can log in as usual.

You can change your password yourself at any time via your user account. To do so, proceed as follows:

  1. Click on the account icon at the bottom left of the sidebar.
  2. Select the “Change password” option.
    First, enter your current password.
  3. Set a new password and confirm it by entering it again.
  4. Finally, click on “Confirm” to save the change.

Your password will then be successfully updated.

Yes, we offer two-factor authentication (2FA) to further enhance the security of your data. 2FA adds an extra layer of security to ensure that only authorized users have access to your data. This feature can be easily enabled in your account settings and is currently available as app and email authentication.

If you no longer have access to your two-factor authentication (2FA), please contact our support team at support@thinkbic.de.

For security reasons, you must clearly identify yourself in order to restore your access. Please have your account information ready (e.g., registered email address, company affiliation, etc.).

Our team will be happy to help you.

You can edit your personal data yourself at any time via your user account. To do so, proceed as follows:

  1. Click on the account icon at the bottom left of the sidebar.
  2. The editable fields (e.g., salutation, title, name, address, date of birth, industry) can be changed directly by typing in the new information—it is not necessary to activate the fields beforehand.
  3. Then click on “Save” to apply your changes.

This ensures that your personal data is always up to date and correct.

We would like to point out that your account will remain active and you will continue to have unrestricted access to all free features. These include the file manager, task management, dashboard, and IFC viewer. You can therefore continue to benefit from these features at no additional cost.

Since planBIC is a web-based application, all updates are automatically available to you—no manual installation required. Our system is continuously updated so that you always have access to the latest features, optimizations, and security enhancements.

Für einen Überblick über aktuelle Änderungen empfehlen wir einen regelmäßigen Blick in unser Versions-Log, das alle Neuerungen, Bugfixes und Verbesserungen transparent dokumentiert.

On which devices can I use planBIC?

planBIC is accessible directly via a web browser as a software-as-a-service solution. In addition to recommended devices such as laptops and desktops, the platform’s functions can also be accessed via tablets. Please note, however, that a minimum resolution of 1920×1080 pixels is recommended. Use on mobile devices such as smartphones is therefore not currently supported.

Currently, planBIC is only available in German. An expansion to include additional language versions is planned for the future.

planBIC can be accessed and used from anywhere. However, it is specifically tailored to the German market and takes into account German regulations, in particular the HOAI and all relevant standards for Germany.

During an individual consultation, our experts will work with you to analyze your company’s existing workflows. Based on this analysis, we will develop a customized integration strategy to seamlessly and efficiently integrate planBIC into your processes.

Unser Ziel ist eine effektive und nachhaltige Nutzung der Software, die Ihre Abläufe verbessert und den administrativen Aufwand reduziert.

Bei Bedarf bieten wir zusätzlich Schulungs-Workshops für Ihre Mitarbeitenden an. Kontaktieren Sie uns gerne unter support@thinkbic.de, um weitere Informationen oder ein unverbindliches Angebot zu erhalten.

planBIC is flexible and scalable, making it suitable for companies of all sizes—from small start-ups to large multinational corporations. Our solution can be adapted to the specific needs and requirements of any company, regardless of the number of users or the complexity of the projects.

No, the subscription is currently linked directly to the user profile or company profile under which it was booked and can only be used within this context. For individual subscriptions, please contact our support team and we will work with you to find a suitable solution.

When your subscription expires, your project data will remain stored for a certain period of time to give you the opportunity to back up your data or renew your subscription. After this period has expired, the data will be securely and permanently deleted in accordance with our privacy policy.

Your opinion is important to us! We are constantly working to improve our platform. Your feedback helps us to provide user-friendly and straightforward applications. Please use our feedback tool to send us your comments. You will find it at the bottom right of our platform. Your comments enable us to continuously improve and develop our platform.

Where can I find further information on data protection?

You can find detailed information on how we handle your data in our privacy policy.

Your data is processed and stored exclusively in European data centers, with the majority of services running on servers in Germany.
Processing is fully GDPR-compliant. In addition, all data transfers are SSL/TLS-encrypted using the latest technology to ensure the confidentiality and integrity of your data.

All your data will be processed and stored in accordance with the European General Data Protection Regulation (GDPR). Your data will not be passed on to third parties. Personal data will not be used to train models.
The following data, among others, will be collected:

  • Personal identification data (e.g., name, email address)
  • Usage data (e.g., logins, interactions with the software)
  • Project data (e.g., uploaded files, tasks)

This data is used to ensure functionality, personalize your user experience, and continuously improve our SaaS solution.

No. Your personal data will not be used for machine learning, algorithmic analysis, or AI-supported model training. All automated analyses are based exclusively on anonymized and aggregated data, if necessary at all.

When you delete your user account, the data you have stored in planBIC will be deleted from our servers after 30 days.

You can request the deletion of your profile and personal data at any time in your profile settings. All data will be deleted after a period of 30 days.

What contract terms are offered?

Our subscription models are available with both monthly and annual contract terms. With both contract terms, the amount is debited from your account on a monthly basis.

We currently accept the following payment methods:

  • Credit card

You can view the term of your subscription model at any time via our payment service provider “Stripe.” To do so, simply log in to our platform with your account, click on “Manage payment” in your account, and you will be redirected to “Stripe.”

Your contract can be changed at any time in the shop on our platform using the “Manage payment” option. You will then be redirected to our payment service provider Stripe. Stripe will guide you through the process of changing your contract.

When using our SaaS solution, the costs per test depend on the subscription model. Registration and use of the basic modules are free of charge. No, there are no hidden costs with us. You only have to pay the costs of your chosen subscription model.

Yes, this is possible, but only upgrades or increases in subscription level (downgrades are only possible at the end of the term – month/year).

  • Costs: The difference to the current subscription price will be invoiced.
  • Credits: The credit balance of the new subscription minus the credits already used will be credited.

All information can be found in our terms and conditions and on our pricing page.

To change your subscription, go to the Shop section and select the new subscription model you want. Click on “Start Now” for the new subscription. Your payment information is managed via Stripe, and the change will be adjusted automatically. Please note that changes may take effect immediately or from the next billing period, depending on your existing subscription.

If you do not terminate your contract in due time, it will be automatically renewed. The duration of the renewal depends on the contract term booked and is either one month or 12 months for an annual term.

You can cancel your subscription at any time. To do so, go to the “Manage payments” section. There you will find the “Cancel” option. Your subscription will then end automatically at the end of the current billing period. If you have any questions, our support team is always available to help.

Cancellation is possible at any time, but the following applies: Services will continue until the end of the current contract period and must be paid for accordingly.

  • Monthly subscription: Cancellation possible until the end of the month
  • Annual subscription: Cancellation required by the end of the current contract year
What support options are available?

We offer you various ways to contact our support team:

Our support hours depend on the chosen communication channel. We are generally available on working days during normal office hours. You can find more detailed information on our website or directly in the contact form.

The processing time depends on the urgency of your request and the channel you have chosen. We always strive to respond to your request as quickly as possible, usually within a reasonable period of time. We give priority to urgent cases.

Yes, we offer training courses and tutorials to help you use our product effectively. We offer:
Step-by-step instructions and video tutorials in our FAQ section

  • Interactive product presentations, which you can conveniently book via our demo button
  • Individual training courses for companies. Contact us directly at support@thinkbic.de, and we will create a customized offer for your team.

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