If we are unable to answer your questions here, please feel free to contact us by email!

FAQ

Our FAQs provide all the essential information about thinkBIC: clearly presented, easy to understand, and straight to the point. Whether it’s about our services, collaboration, or organizational details, you’ll find the answers you need quickly and easily. And if anything remains unclear, our team is always available to assist you personally.

Setup and Account
Account Creation & Registration
Can I try out planBIC during a trial period?

Yes, you can test planBIC free of charge for 14 days. During the trial period, your project will only be visible to you – collaborative use with other users is not possible.

After the trial period ends, the paid features will no longer be available unless you have purchased a subscription.

To create a new planBIC account, follow the tutorial below:

  • Go to the planBIC platform to register.
  • Enter the required information, including your name and email address.
  • Accept the Terms and Conditions and our Privacy Policy.
  • You will then receive a confirmation email with an activation link (this may take a few minutes).
  • Click the link and create a secure password to complete your registration.

Your account is now successfully set up, and you can start using planBIC immediately.

If you still haven’t received a registration link via email after some time, please try the following options one by one:

  1. Check your spam or junk folder: Sometimes registration emails accidentally end up in your spam or junk folder. Check there to see if the email has been moved there.
  2. Make sure you entered the correct email address: Double-check that you entered the correct email address for registration. Check for typos.
  3. Contact the platform’s customer support: If you can’t find the registration email or if you continue to have problems registering, please contact our customer support. They are available to help you resolve any issues and provide registration assistance.

If you still haven’t received a registration link via email after some time, please try the following options one by one:

  1. Check your spam or junk folder: Sometimes registration emails accidentally end up in your spam or junk folder. Check there to see if the email has been moved there.
  2. Make sure you entered the correct email address: Double-check that you entered the correct email address for registration. Check for typos.
  3. Contact the platform’s customer support: If you can’t find the registration email or if you continue to have problems registering, please contact our customer support. They are available to help you resolve any issues and provide registration assistance.

To log in, you will need your registered email address and the password you chose during registration. Please ensure you enter both pieces of information correctly to successfully access your account. If you experience problems during the login process, please refer to the information in the question “Why can’t I access my account?”.

There are no specific system requirements for using planBIC. As a web-based Software-as-a-Service solution, planBIC is directly accessible in your browser and can also be used on tablets. All you need is a current version of your preferred browser, such as Chrome, Firefox, Edge, or Safari, and an active internet connection.

If you experience problems logging in, the following could be the cause:

  1. Incorrect login information: Make sure you are entering the correct username and password. Check for typos (e.g., capitalization).
  2. Internet connection: A missing or unstable internet connection may prevent you from accessing your account. Ensure you are connected to the internet and try again.
  3. Account suspension: Your account may have been suspended due to suspicious activity or a violation of the Terms of Service. Check your emails or notifications from the platform for any indication of a suspension.

If you continue to have trouble accessing your account, we recommend contacting our customer support. Our team is happy to assist you in resolving the issue and restoring access to your account.

I forgot my password. How can I request a new one?

If you’ve forgotten your password, you can easily reset it:

  • Go to the planBIC login page.
  • Click on “Forgot your password?”.
  • Enter the email address you used to register.
  • You will receive an email with a password reset link. (This may take a few minutes.)
  • Click on the link and create a new password.

After successful confirmation, you can log in as usual with your new password.

You can change your password yourself at any time via your user account. To do this, proceed as follows:

  1. Click on the account icon in the bottom left of the sidebar.
  2. Select the “Change Password” option.
  3. First, enter your current password.
  4. Create a new password and confirm it by entering it again.
  5. Finally, click “Confirm” to save the change.

Your password will now be successfully updated.

Yes, we offer two-factor authentication (2FA) to further enhance the security of your data. 2FA adds an extra layer of security, ensuring that only authorized users have access to your information. This feature can be easily enabled in your account settings and is currently available for app and email authentication.

If you no longer have access to your two-factor authentication (2FA), please contact our support team at support@thinkbic.de.

For security reasons, you will need to verify your identity to regain access. Please have your account information ready (e.g., registered email address, company affiliation, etc.).

Our team will be happy to assist you.

You can easily update your personal information at any time via your user account. Here’s how:

  1. Click the account icon in the bottom left corner of the sidebar.
  2. The editable fields (e.g., salutation, title, name, address, date of birth, industry) can be changed directly by typing – no prior activation of the fields is required.
  3. Then click “Save” to apply your changes.

This ensures that your personal information is always up-to-date and accurate.

We would like to inform you that your account will remain active and you will continue to have unrestricted access to all free features. These include the file manager, task management, dashboard, and IFC viewer. You can therefore continue to benefit from these features without incurring any additional costs.

Since planBIC is a web-based application, all updates are available to you automatically – without the need for manual installation. Our system is continuously updated, ensuring you always have access to the latest features, optimizations, and security enhancements.

For an overview of current changes, we recommend regularly checking our version log, which transparently documents all new features, bug fixes, and improvements.

On which devices can I use planBIC?

planBIC is accessible directly via a web browser as a Software-as-a-Service (SaaS) solution. In addition to the recommended devices such as laptops and desktops, the platform’s functions can also be accessed via tablets. Please note, however, that a minimum resolution of 1920×1080 pixels is recommended. Therefore, use on mobile devices such as smartphones is not currently supported.

Currently, planBIC is only available in German. An expansion to include other languages ​​is planned for the future.

planBIC is generally accessible and usable from anywhere. However, it is specifically tailored to the German market and takes into account German regulations, in particular the HOAI (German Fee Structure for Architects and Engineers) and all relevant standards for Germany.

During a personalized consultation, our experts will work with you to analyze your company’s existing workflows. Based on this analysis, we will develop a customized integration strategy to seamlessly and efficiently integrate planBIC into your processes.

Our goal is the effective and sustainable use of the software, which will improve your workflows and reduce administrative overhead.

If needed, we also offer training workshops for your employees. Please contact us at support@thinkbic.de for more information or a free, no-obligation quote.

planBIC is flexible and scalable, making it suitable for companies of all sizes – from small startups to large multinational corporations. Our solution can be adapted to the specific needs and requirements of each company, regardless of the number of users or the complexity of the projects.

No, the subscription is currently directly linked to the user profile or company profile under which it was booked and can only be used within that context. For individual subscriptions, please contact our support team and we will work together to find a suitable solution for you.

When your subscription expires, your project data will be stored for a specific period to give you the opportunity to back up your data or renew your subscription. After this period, the data will be securely and permanently deleted in accordance with our privacy policy.

Your opinion is important to us! We are constantly working to improve our platform. Your feedback helps us provide user-friendly and straightforward applications. Use our feedback tool to give us your feedback. You can find it in the bottom right corner of our platform. Your comments enable us to continuously improve and develop.

Where can I find more information about data protection?
Detailed information on how we handle your data can be found in our privacy policy.

Your data is processed and stored exclusively in European data centers, with the majority of services running on servers in Germany.

Processing is fully compliant with the GDPR. In addition, all data transfers are SSL/TLS encrypted using state-of-the-art technology to guarantee the confidentiality and integrity of your data.

All your data is processed and stored in accordance with the European General Data Protection Regulation (GDPR). Your data will not be shared with third parties. Personal data is not used for training models.

The following data is collected, among other things:

  • Personal identification data (e.g., name, email address)
  • Usage data (e.g., logins, interactions with the software)
  • Project data (e.g., uploaded files, tasks)


This data is used to ensure functionality, personalize your user experience, and continuously improve our SaaS solution.

No. Your personal data will not be used for machine learning, algorithmic analysis, or AI-powered model training. All automated analyses are based exclusively on anonymized and aggregated data, if required at all.

When you delete your user account, the data you have stored in planBIC will be deleted from our servers after 30 days.

You can request the deletion of your profile and personal data at any time in your profile settings. All data will be deleted after 30 days.

What contract durations are offered?

Our subscription plans are available with both monthly and annual contract terms. In both contract terms, the amount will be debited from your account monthly.

We currently accept the following payment methods:

  • Credit card

You can view the remaining term of your subscription at any time via our payment provider “Stripe”. Simply log in to our platform with your account, click on “Manage payments” in your account, and you will be redirected to “Stripe”.

You can change your contract at any time via the “Manage Payment” option in the shop on our platform. You will then be redirected to our payment provider, Stripe. Stripe will guide you through the contract change process.

Using our SaaS solution means that the cost per exam depends on your chosen subscription model. Registration and use of the basic modules are free. No, there are no hidden costs. You only pay the costs associated with your selected subscription model.

Yes, it’s possible, but only upgrades or changes to the subscription (downgrades are only possible at the end of the current term – month/year).

  • Cost: The difference between the new subscription price and the current subscription price will be billed.
  • Credits: The credit balance of the new subscription, minus any credits already used, will be credited to your account.

All information can be found in our terms and conditions.

To change your subscription, go to the shop section and select your desired new subscription plan. Click “Start Now” for the new subscription. Your payment information will be managed by Stripe, and the change will be applied automatically. Please note that changes may take effect immediately or from the next billing cycle, depending on your existing subscription.

If you do not cancel your contract in due time, it will be automatically renewed. The renewal period depends on the contract term you selected and is either one month or 12 months for annual contracts.

You can cancel your subscription at any time. To do so, go to the “Manage Payments” section. There you will find the “Cancel” option. Your subscription will then end automatically at the end of the current billing period. Our support team is available to answer any questions you may have.

You can cancel at any time; however, please note: Services will continue until the end of the current contract term and must be paid for accordingly.

  • Monthly subscription: Cancellation is possible until the end of the month.
  • Annual subscription: Cancellation is required by the end of the current contract year.
What support options are available?

We offer several ways to contact our support team:

Our support hours depend on the chosen communication channel. We are generally available on weekdays during normal business hours. You can find more detailed information on our website or directly in the contact form.

The processing time depends on the urgency of your request and the chosen channel. We always strive to answer your inquiry as quickly as possible, usually within a reasonable timeframe. We prioritize urgent cases.

Yes, we offer training and tutorials to help you use our product effectively. These include:

  • Step-by-step instructions and video tutorials in our FAQ section
  • Interactive product demonstrations, which you can easily book via our demo button
  • Customized training packages for companies. Contact us directly at support@thinkbic.de, and we will create a tailored offer for your team.